Chalet Clair Bois

Terms & Conditions

1. Booking
Bookings made with Chalet Clair Bois must be accompanied by 20% deposit of the total holiday price. Reservations can only be confirmed on receipt of the full deposit.
The contract will take effect on receipt of the full deposit and Chalet Clair Bois have issued confirmation of receipt of payment. The remaining balance is due 10 weeks prior to your holiday start date. Full payment will be required for bookings made within 10 weeks of your holiday.
In the event that the remaining balance is not received 10 weeks prior to your holiday start date, Chalet Clair Bois will make reasonable endeavours to remind the client of monies due to expedite payment. Ultimately Chalet Clair Bois reserve the right to cancel the booking without further reference to the client and in such cases the client shall forfeit any deposit paid.

2. Changing Your Booking
If you wish to make alterations to your booking after the contract is formed, we will seek to accommodate your request where it is reasonable to do so. Such changes are at the sole discretion of Chalet Clair Bois.

3. Cancellation Of A Holiday By The Customer
If you choose to cancel your holiday you must do so in writing. The date of cancellation shall have taken effect when cancellation is received by Chalet Clair Bois. The person submitting the booking form must authorise cancellation. Cancellation charges for the accommodation cost will be as follows:

PERIOD BEFORE ARRIVAL WRITTEN CANCELLATION IS RECEIVED		AMOUNT CHARGED AS % OF THE TOTAL HOLIDAY COST
Over 10 weeks 8 - 10 weeks 6 - 8 weeks 6 weeks or less		Loss of Deposit 50% 75% 100%

Please note, that if your cancellation falls within your insurance policy terms, you may be able to reclaim any costs or charges.

4. Changes Made By Chalet Clair Bois
Many holidays are booked well in advance of the arrival date, whilst we do everything possible to meet the requirements of our customers, specifications and descriptions detailed on the website, inevitably some changes do occur. We undertake to minimise such changes but reserve the right to make them as is necessary. In the event of a material change we will of course notify you and allow you to either; accept the change, purchase an alternative holiday from us, or cancel your holiday and receive a full refund.

5. Cancellation By Chalet Clair Bois
In the unlikely event we have to cancel your holiday, all monies paid will be returned in full. Circumstances beyond our control do not include events amounting to 'force majeure' (such circumstances include riot, war, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, closure or congestion of airports or ports and adverse weather conditions).

6. Price Guarantee
Whilst we reserve the right to change our prices, your confirmation invoice price is fully guaranteed and will not be subject to change.

7. Flights & Ferries
Flights or ferries ('carriers') are not included within the holiday price and as such is deemed to be the sole responsibility of the client.

8. Winter Transfers & Transport
Unless otherwise agreed, Chalet Clair Bois DO NOT provide transfer to and from Geneva airport or Aigle train station. Transfers to lifts, crèche, or ski school will be undertaken at agreed times between 08:30hrs and 10:00 hrs in the morning, and 16:00hrs and 17:00hrs. One trip in the morning and one trip in the evening will be provided, at a time (within timeframes specified). Additional requirements for the driver, such as on staff day off, late evenings or day trips may be provided but at an additional cost and this must be booked in advance.
In addition to point 11, Chalet Clair Bois reserve the right to refuse to carry any client, at any time, whose behaviour may be inappropriate, as deemed by the staff of Chalet Clair Bois, or is deemed to be under the influence of alcohol and could put their transportation, other clients, staff, or the property of Chalet Clair Bois at risk. Any damage or cleaning that is a result of a client's inappropriate behaviour the full cost of rectification will be charged to the client. The minimum charge that shall apply in such an event shall be €100 (one hundred euros).
Children travelling in a vehicle must use the child restraint seats provided at all times. Clients must advise of any children requiring by law, or otherwise, a child restraint seat with your booking. Chalet Clair Bois reserves the right to withhold transport for children in the event of not being notified and a child restraint seat not being available.

9. Insurance
Your Chalet Clair Bois booking does not include travel insurance. We advise that all members of your party have the appropriate travel insurance in place prior.

10. Winter Full Board
The winter full-board includes breakfast, afternoon tea, and dinner. Free selected wines will be provided with dinner (may be restricted to a maximum of two bottles of wine per guest).
Half-board applies for 6 nights. The staff have one day off in the week. On staff day off a buffet breakfast and afternoon tea will be provided (set up the night before for self service), dinner is not included.
To ensure and maintain the enjoyment of all guests during the holiday, staff may refuse to serve alcohol to guests where a guest is considered to be unfit for further consumption of alcohol, or if the guests causes or has caused concern in respect of their behaviour under the influence. All guests are drawn to point 11 in respect of behaviour that applies.

11. Behaviour
The customer must undertake to behave in such a manner as not to disrupt the enjoyment of other guests staying in the chalet or the residents and guests in surrounding chalets, or using transportation provided by us.
Guests being, or found to have been: rude, offensive, aggressive, swearing or acting inappropriately to a guest, a member of staff, or any person in the resort we reserve the right to terminate the holiday immediately without compensation. In such a case we will have no further obligation to them.
Any damages and breakages whether accidental or deliberate must be notified to us immediately and will be charged to the customer. Damages not notified to us will be subject to £100 administration fee on top of the replacement costs.

12. No Smoking Policy
We operate a very strict no smoking policy. Smoking is not permitted inside the chalet or in the vicinity of entrance doors or windows. Guests may smoke in the gardens and patio areas providing the smoke does not enter the chalet, and that residue cigarette ends, cigars, or tobacco are removed and disposed of safely in the appropriate refuse bins. The holiday of any customer or party in breach of this clause may be terminated immediately and without compensation and we will have no further obligation to them.

13. Pets
Pets are not allowed in or around the chalet.

14. Arrival, Departure Times & Condition Of Chalet On Departure
The chalet and rooms will be available from 4.00pm on the day of arrival.
The chalet must be vacated by 10.00am on the day of departure to enable cleaning for incoming guests. The chalet should be left in a good condition. Where the chalet is left in a condition that requires additional cleaning, over and above what would be normally expected, we reserve the right to charge costs, including administration, for the additional service requirement.

15. Complaints
Whilst we take all reasonable care to ensure that your holiday with us is an enjoyable one, from time to time complaints may arise. If you have a complaint please inform the representative immediately who will endeavour to resolve the problem. If you are unable to contact the resort representative or do not get a satisfactory conclusion, you should contact the help number immediately on 0044 7787 572 020.

16. Liability
We accept no responsibility for the acts or omissions of its clients, whether negligent or otherwise, and shall not be held liable for any claims made against them.

17. Visas
It is your responsibility to be in possession of a valid passport and any visa as necessary before travelling. Non EU Passport holders should note that the local airport, Geneva, is not an EU member.

18. Website
The information contained on our website is correct to the best of our knowledge, but should not be relied on and may be subject to alteration.

19. Law & Jurisdiction
These conditions and any contract to which they apply are governed in all respects by Swiss and are subject to the jurisdiction of the courts in Switzerland.